Tent & Party Rental FAQ’s

Superior Party Rental  is located in Wisconsin  and our service area includes Southeast Wisconsin  to Lake Geneva and the surrounding areas. We have tents, tables, chairs, dance floors, china, linens, flatware, catering equipment, and a variety of other items to meet all of your tent and rental needs. We can provide our customers in the Southeast Wisconsin area with rentals for their wedding, graduation, anniversary, corporate event, fundraiser, or backyard get togethers.

Do I need an appointment to see your showroom?

No, come in anytime during our regular business hours and one of our event representatives will be more than happy to answer any questions you may have.

How do I make a reservation?

Reservations may be made in person or over the phone.  To reserve equipment we ask for a deposit of half of the order total.  A credit card authorization as well as a signed rental proposal must be provided in order to confirm any order.

How far in advance do I need to make a reservation?

All reservations are based on availability, so as soon as possible is always the best answer.  Any order booked within 24 hours of the delivery date may be subject to additional fees.

Will I be charged for equipment that I don’t use?

Yes, all equipment we deliver or have picked-up by the customer will be charged the full rental cost.  If you refuse equipment at the time of delivery, you will be subject to a loss of deposit or a restocking fee.

What are your business hours?

Monday to Friday: 8 am to 6 pm  Saturday 9 am to 4 pm, Sunday: Closed

Our warehouse closes at 4:30pm M-F and at 2:30pm on Saturday, so please make sure you are here by those times if you are picking up equipment.

What do you charge for delivery?  

Delivery charges are assessed based on the zip code to which we deliver, within Milwaukee County the rate varies from $60 round-trip to $90 round-trip.  For areas outside Milwaukee County, please call to find out the delivery rate.

Rental minimums to be eligible for delivery.
– Rental minimums are what your rental equipment order must equal in order for you to be eligible for us to deliver.

We cannot offer delivery on any rental order under $100.
Milwaukee County – $100 Rental Minimum if located within Milwaukee County.
All areas outside of Milwaukee County – $300 minimum.

Can I come in to pick up equipment?

Yes, if you come in to pick-up your equipment the only limitation is the size of your vehicle.  Upon request, “A Superior Party Rental ” personnel will assist you in loading and unloading your vehicle, however, all equipment must be secured and fastened by the customer INSIDE of the vehicle.  No equipment is allowed to be tied down to roofs or roof racks.  We assume no liability for any damage incurred to the equipment or your vehicle in this process.

How much glassware should I rent for my event?

Glassware needs for any event are difficult to calculate.  Other that guest count and length of your event, you also need to take into consideration how light/heavy of drinkers your guests are, will guests be reusing glassware, and will a service staff be washing glassware during the event.  To better calculate this, there is a website that can help you figure out your exact needs.

How do I operate a certain piece of equipment?

Please refer to our equipment instructions page by clicking on the button below and then select the piece of equipment that you need assistance in operating.

 1.  What is the difference between a Pole tent and a Frame tent?

A pole tent has poles down the middle of the tent and has ropes and stakes that are driven into the ground around the outside of the tent.

Frame tents can be installed on any surface and have no poles down the center.

      Tent Types – How to Select the Right Tent for your Occasion

When you are considering renting a party tent for an upcoming event, you need to be familiar with the different tent types that are available so that you can select the tent that is best suited for your specific need and budget. There are essentially two categories of party tents: 1) traditional pole tents and 2) frame tents. What distinguishes one from the other is the installation process and the structural framework that is used to keep the tent upright.

Pole tents rely on center poles and a set of peripheral poles that are covered by a tent-top. The center poles are not driven into the ground but are held upright merely by tensioning a vinyl top over them and tightening the fabric by securing the top to the ground with ratchets, ropes and stakes. Because of the additional support that poles provide, traditional pole tents generally tend to cover much larger surfaces than standard frame tents.

Standard pole tents have a simpler external appearance. They must be installed on grass, asphalt or other suitable surface where stakes or anchors can be driven into the ground.

Unlike pole tents, frame tents are installed using interlocking bars that are joined together to form a rigid freestanding metal structure that supports the tent-top. Once the top and sidewall are attached to the metal framework, they produce an elegant enclosed area that is uninterrupted and free from center poles. Frame tents may require staking at the periphery but and can also be secured simply with weights. They are, therefore, somewhat more versatile than pole tents and can be installed on virtually any terrain type including decks and patios. If you have a modest budget and need a tent installed in a location where staking is not possible, standard frame tents offer a cost-effective alternative.

2. What size tent do I need?

The number one question when planning an outdoor tent event is; How big a tent do I need?  In order to judge your budget and space requirements, you have to know what size tent you will require.  Of course, Superior Party Rental  has an experienced event coordinator to do this for you, but if you want to calculate your needs yourself here are some guidelines:

  1. Guest Count – If everybody’s going to be seated at 60″ round tables (this is the round table size that fits best in tents), you need 100 square feet per 8 guests. If you’re seating them at long tables, you need 80 square feet per 8 guests. Example: 150 guests, divided by 8, comes to 18.75 round tables (if you don’t get a whole number, round up). 19 x 100 = 1900 square feet.
  2. Head Table – Take the number of people you want to sit at the head table (including the bride and groom if you are having a wedding), and divide by 4. That’s the number of 8′ tables you will need to form the head table. Allow for 100 square feet per head table. Example: 12 person bridal party, divided by 4, is 3, 8′ tables. Add 300 square feet to your tent size to accommodate for this.
  3. Buffet – Allow 100 square feet for each 8′ buffet table. Usually your caterer will be the one to tell you how many buffet tables you need.To save square footage, you can always place the buffet on the dance floor and remove it after everyone is done eating.
  4. Will you need a Cake table, gift table, drink area, or DJ table?  Add 100 square feet for each additional table.
  5. Other items– Staging and dance floor. Both of these are going to take up real estate in your tent. For staging and dance floors especially, you need more than the actual size of these items, since nobody wants to sit two feet away from the stage. For Staging: Plan on using 16 sq. ft. per band member with a minimum of 64 sq. ft.  For dance floors: Take the number of guests and multiply by 2.5.  This will give you the square footage required for a dance floor.

Total square footage: Add up steps 1-5 and you will have the approximate square footage you need.

This number is the bare minimum square footage you need. If you get a tent smaller than this, you’re going to be banging elbows all night.

Now that you know your square footage, all you have to do is match it up to the appropriate tent size. Remember, you can’t go below the number you came up with. If you are right on the border, always go up.

One other thing to consider when you are planning the size of the area that you want to place your tent in, is that pole tents require an additional 10 feet on all sides to accommodate for the stakes.  So if you are mapping out the area where you want to place your tent, be sure to add an extra 20 feet on the width and on the length to allow for the stakes.

Superior Party Rental  will do all this for you if you do not want to do this for yourself.  Call us and let us plan your event for you 800.960.4300.

3. How do I obtain an estimate for my event?

You can call our event coordinator at 800.960.4300, email us at info@supequ.com or click on the Request a Quote Form tab at the top of any page. We will send you an estimate and answer any questions you may have.

4.  Do I have to pay a deposit to book my event?

Yes, a 25% non-refundable deposit is required to guarantee your date and rented items for your event.

5.  When is final payment due?

Final payment is due 1 week before the delivery of your items.  You can pay by Check, credit/debit card, or cash.

6.  When do you deliver and pick up my items?

If your party is on a weekend, we generally set up 1-2 days before your event depending on the start and end time of your event, type of event, and other scheduled deliveries.  There are many factors that determine our actual set up and take down schedule each week.  Generally we pick up items the day after the event.  We work to make times and dates as convenient as possible.  We strive to be flexible and to accommodate our customer’s requests.

7.  Can we barbeque under the tent?

No, barbecuing under a tent will damage our tents and also violates fire codes.

8.  What other things do you need to consider when renting items for your  event?

When installing a pole tent, you need to allow an extra 5 feet around the perimeter of the tent for setup.  The stakes of the tent will extend this distance beyond the tent. This means a 20 x 20’ tent requires a 25’ x 25’ area for installation.

In addition to allowing for area around the tent, you also need to consider things above the tent such as trees and utility lines.

Speaking of utilities, you should call 811 Dig Safely  to have your yard staked out for utilities before installing the tent.  This ensures we do not hit any underground utilities when driving stakes into the ground.

9.  What about rental item security?

Once the items are delivered, you are responsible for securing the area to prevent vandalism and theft to items.  Customers will be charged for any items not returned.

10.  What about inclement weather?

Tents are not permanent structures. Therefore, under extreme weather conditions, they may need to be evacuated to ensure the safety of all your guests.

11.  What Tent Safety Recommendations should I observe?

  1. Superior  Party Rental  follows the tent manufacturer recommendations and safety guidelines when it comes to tent staking, set up, and installation.  Once installed, do not adjust tent components in any way.
  2. The utilities at the location of the tent set up should be clearly marked.  Do you have non-publically installed underground lines? If so, the lines may not be detectable by utility company equipment and may need to be marked separately.
  3. If you notice any changes to the tent structure such as sides flapping, tops sagging, straps loose, etc., notify Superior Party Rental immediately so the tent can be re-secured.
  4. A tent is a temporary structure that does not provide adequate protection from severe weather.  In the event of a storm, your guests should leave the tent and take shelter in buildings.
  5. In the event the tent is damaged in a storm, protect personal property in and around the tent.